twelvetriangles

Privacy policy

Last updated: July 1, 2025

Welcome to Twelve Triangles ("we", "us", or "our"). We are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, purchase our products, or subscribe to our mailing list. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Twelve Triangles Registered
Address: 90 Brunswick Street, Edinburgh, Scotland, EH7 5HU
Email: hello@twelvetriangles.co.uk
Phone: 0131 629 4664
Website: twelvetriangles.co.uk

What Data We Collect

We may collect and process the following personal data:

  • Identity Data: Name, username, or similar identifier.
  • Contact Data: Billing address, delivery address, email address, and telephone number.
  • Financial Data: Payment card details (processed securely via our payment provider).
  • Transaction Data: Details of your purchases and order history.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
  • Marketing and Communications Data: Preferences in receiving marketing from us and your communication preferences.

How We Collect Your Data

We use different methods to collect data from and about you, including:

  • Direct interactions (e.g. when you place an order or sign up to our mailing list)
  • Automated technologies (e.g. cookies and server logs when you use our website)
  • Third-party services (e.g. payment providers, email marketing platforms)

How We Use Your Data

We use your data to:

  • Process and deliver your orders
  • Manage your account or subscription
  • Communicate with you, including responding to queries
  • Send marketing emails (only if you’ve opted in)
  • Improve our website and customer experience
  • Comply with legal obligations

We will only use your data when the law allows us to. Most commonly, we rely on the following lawful bases:

  • Performance of a contract
  • Consent
  • Legal obligation
  • Legitimate interests

Marketing and Your Choices

If you’ve signed up to our mailing list, we’ll send you updates about our products, promotions, and events. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

We never sell or rent your data to third parties.

Cookies

We use cookies to enhance your experience on our website. You can control cookie preferences through your browser settings. For more information, see our Cookie Policy.

Sharing Your Data

We may share your personal data with:

  • Payment processors (e.g. Stripe, PayPal)
  • Delivery companies (e.g. Royal Mail, APC)
  • IT service providers and email marketing platforms
  • Legal or regulatory authorities if required

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

Data Security

We take data security seriously and have appropriate security measures to prevent your data from being lost, misused, or accessed without authorisation.

Data Retention

We retain your data only as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

Your Rights

Under data protection laws, you have the right to:

  • Access your personal data
  • Request correction or erasure of your data
  • Object to or restrict processing
  • Request transfer of your data
  • Withdraw consent (where applicable)

To exercise any of your rights, please contact us at hello@twelvetriangles.co.uk.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

If you are not satisfied with our response, you can complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.